Chat bots are taking over conversations with customer service and social media applications like Facebook Messenger. But, do they belong in heritage situations? Can chat bots help outreach and interact with the public or are they just one more distraction? We talk about chat bots in the context of a recent article from the Society for American Archaeology’s Advances in Archaeological Practice on this episode.
“Can Heritage Bots Thrive? Toward Future Engagement in Cultural Heritage” - Angeliki Tzouganatou